Frequently Asked Questions
What is check in time?
Normal check in time is anywhere between 12-5pm.
What is check out time?
Normal check out time is anywhere between 9-12am
But what if I want to drop my dog off Saturday morning and pick up Sunday afternoon?
We operate similarly to a motel situation. All kennels and bedding must be cleaned between guests. So if you're booked in for more than 24 hours, you will normally be charged for 2 days.
What payment types to you take?
The most frequently used mode is cash on drop off. Just like when you go to the movies, you pay before you enter, and you pay before you eat your popcorn, we require payment upfront. We do not take credit card, nor have an efpos machine. We do not accept personal cheques. If you come to drop off your dog without the necessary funds, you will need to visit the nearest bank to get the funds before leaving your dog with us. There are no exceptions to this, so please don't ask. (We have had to bring in this rule because of an attempted fraud being made on us that literally cost us thousands of dollars.)
How do I book in my dog?
Give us a call or fill out the form.
Can I avoid vaccinations?
No, we've already spoken with the DPI and there is no way under current requirements that we can avoid vaccination protocols. All dogs must be vaccinated with C5 at least 2 weeks before coming into the kennels.
What will my dog be doing during its stay?
Every dog has lots of human interaction and weather permitting, will spend a lot of time lazing about in the sun. There will also be exercise activities scheduled each day for each dog.
Do you offer grooming?
Yes, this does need to be paid for in advance and booked in.
What are you rates?
Rates are normally between $20-$25 a day (the higher rate is for peak season)
Is there discount for multiple dogs?
Yes, if dogs from the same household can run together, at most we can put two in a run. Then a 10% discount applies. If those dogs need to be separated for any reason, we will do so and the normal charges will apply. We will contact you if there are any issues in this regard.
What will my dog eat?
We have fed our own dogs a raw natural diet for many years. Your dogs will be fed the same diet as our own dogs. This will include beef, chicken, goat, mutton, fish, and alpaca. Most days, the dogs will get bone in their diet. If you'd prefer for your dogs to eat something else, you need to provide such, bagged up and labelled into daily portions.
Can I inspect the facility prior to booking in
Absolutely, and we'd prefer you to. Simply ring us and book in an appointment time, and we will show you round. Please do not bring your dog to this inspection. In addition children under 12 are not allowed through the facility because of OH&S concerns and anyone between the ages of 12-16 must be accompanied by an adult each. For example, if you bring 3 young people between 12-16, there must be an adult for each young person. We do not offer any child care facilities, and no children can be left in the car whilst adults tour the facility. During any visits, you are not allowed to touch any dogs. Look, but don't touch.
How long does it take my dog to settle in?
There is a transition stage for each pet, which we are very used to managing. Some are anxious at first and some are super excited. Each pet is evaluated closely. If a dog is clearly unhappy during its time with us, we will contact you. In rare situations, we may advise that another facility may be better suited to your dog.
What additional services are available?
We offer some grooming and some behavioural training. We also offer doggy chiropractor services from a visiting "muscle man". These sessions are $35 each and we will provide you with a report on what issues were found, what was done to correct the issue, and recommendations moving forward.
These sessions need to be booked in. We do not offer training for aggressive dogs, as this requires intense sessions with specialist trainers.
Can I leave my bitch in season here?
At this stage no. However, if your bitch does come into season when she is with us, your daily rate will go to $75/day because we will need to section off an entire area of the kennels, as well as removing all undesexed males from the area.
Can my pregnant bitch stay with you?
No. We are not set up for visiting pregnant bitches. If your bitch does whelp when she is here, the whelping fee is $1000 plus all associated vet costs, and the pups are charged at normal daily rates for dogs for each dog. So if a bitch has 5 pups when she is here, you will be charged $1000 plus $120 per day (5 pups plus the mother's rate) plus any additional vet fees.
Feedback
We welcome your feedback. It is important to note that whilst we will satisfy the needs of 99% of people and their dogs, in a very small number of cases, we may not be able to satisfy some. In such situations we will let you know that we are probably not the right facility, and can offer the names and phone numbers of other places to try.
Do you board cats?
Not yet, but if we have enough interest shown, we will liaise with the council and see if this is possible.
|
